Refund policy

RETURN & REFUND POLICY

At CLAWVERA, we want you and your pet to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:
• Be unused and in the same condition that you received it
• Include all original accessories and packaging
• Have proof of purchase or your order number

To start a return, please contact us at support@clawveraa.com before sending anything back.

Please do not return products to the address shown on your package without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with:
• Your order number
• A clear photo or video showing the issue
• A brief description of the problem

Once verified, we will work with you to provide an appropriate replacement or refund at no additional product cost.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or fulfillment error, return shipping costs are the responsibility of the customer.

If the item is confirmed to be damaged, defective, or incorrect, CLAWVERA will provide further instructions regarding the return or replacement.

Non-Returnable Items

For hygiene and safety reasons, used grooming accessories, grinding heads, or products that show signs of use may not be eligible for return unless they are defective.

We also cannot accept returns for:
• Items damaged through misuse or improper handling
• Items returned without prior approval
• Gift cards, if applicable

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at support@clawveraa.com.

Exchanges

The fastest way to receive a different item is to contact us first. If your return is approved, we will provide instructions on the available replacement or exchange options.

Contact Us

If you have any questions regarding returns or refunds, please contact:

CLAWVERA
Email: support@clawveraa.com
Website: https://clawveraa.com