Shipping policy

SHIPPING POLICY

Thank you for shopping with CLAWVERA. We aim to make every order as smooth and transparent as possible.

ORDER PROCESSING

Orders are typically processed within 5–12 business days before shipment.

Processing times may occasionally be longer during holidays, high-volume periods, product restocking, or other circumstances outside our control.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING DESTINATIONS

CLAWVERA currently ships to:

• United States
• Canada

We may expand to additional countries in the future.

SHIPPING COST

Standard shipping is currently free on eligible orders to the United States and Canada unless otherwise stated at checkout.

Any available expedited or alternative shipping options and their associated charges will be displayed at checkout.

ESTIMATED DELIVERY TIMES

Delivery time begins after your order has been processed and shipped.

Estimated delivery times may vary depending on:

• Destination
• Carrier availability
• Customs processing
• Local delivery conditions
• Holidays
• Weather
• Peak shopping periods

Any delivery estimate provided on our website, checkout, or tracking page is an estimate and is not a guaranteed delivery date.

We recommend allowing additional time during busy periods.

TRACKING YOUR ORDER

When tracking information becomes available, we will send it to the email address used during checkout.

Please allow up to several business days for tracking information to begin showing movement after the shipping confirmation is issued.

In some cases, tracking updates may be delayed even while the package is moving through the carrier network.

MULTIPLE PACKAGES

If your order contains multiple items, products may occasionally be shipped separately.

You may therefore receive more than one package or tracking number.

You will not be charged additional shipping fees because an order is split into multiple shipments unless otherwise stated at checkout.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your:

• Name
• Street address
• Apartment or unit number
• City
• State or province
• ZIP or postal code

If you notice an error after placing your order, contact us as soon as possible at support@clawveraa.com.

Once an order has entered processing or has shipped, we may not be able to change the delivery address.

CLAWVERA cannot guarantee refunds or replacements for packages delivered to an incorrect address provided by the customer.

DELIVERY DELAYS

Occasionally, packages may experience delays due to circumstances outside our control, including:

• Customs inspections
• Carrier disruptions
• Weather conditions
• Public holidays
• High shipping volume
• Transportation delays

If your tracking information has not updated for an extended period, please contact us and we will help investigate the shipment.

CUSTOMS, DUTIES AND IMPORT FEES

International shipments may be subject to customs duties, import taxes, or other fees depending on the destination.

Where applicable, these charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated during checkout.

CUSTOMS DELAYS

CLAWVERA is not responsible for delays caused by customs inspections or clearance procedures.

We will assist customers where reasonably possible if additional shipment information is required.

LOST OR MISSING PACKAGES

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us at support@clawveraa.com.

We will review the tracking information and work with the carrier or fulfillment partner where appropriate.

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Clear photographs or video of the damaged item
• Clear photographs of the packaging
• A short description of the issue

We will review the information and provide the appropriate next steps.

ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once the order has entered processing or has been shipped.

For additional information regarding cancellations, returns, and refunds, please refer to our Return & Refund Policy.

CONTACT US

If you have any questions about your shipment, please contact:

CLAWVERA
Email: support@clawveraa.com
Website: https://clawveraa.com